Observations - Additional Email Notification Settings
We would like to be able to manage email notifications on the Observations tool!
While we do expect to bring additional notification settings to the Observations tool, it is not currently on our roadmap. Once this initiative is prioritized, we will be sure to update this ticket for visibility.
Sherry Jorgenson commented
Agree with all the comments. Observations tool would be a lot more effective if the emails were not so great as to render them ignored
Matt Novak commented
Agreed with every comment in this thread. Observations need to function with the same notifications as RFIs and Submittals. Very disappointing to see that this moved from prioritized to not prioritized...
Spencer Wojcik commented
We would love to have this. It is a must for safety.
Ted Clevenger commented
Flexibility on Observation email notifications is key or the tool is worthless. Subs really do ignore Procore emails if they ignore the emails it total defeats the purpose of the tool.
Katherine Bugelli commented
I agree with the below, being 'prioritized' has mean't we still haven't seen an update in 12 months.
Due to the frequency of the emails the subcontractors are now ignoring the emails and in turn not paying any attention to the items with in the lists
Tim O'Neill commented
I agree w/ Adrian. This recommendation has been voiced for 3 years. Is there anything we can expect before the end of the year?
Adrian Di Cosmo commented
Is there any further update on when additional notification setting will be available? This seems to have been around for a while?
Hayley Bullman commented
This is a great idea to remind the creator that a observation is overdue. This would be beneficial for users that may not log into Procore on regular basis for example a director.
Matt Erickson commented
Would like to be able to have the option to send out notification updates and closures in one email. Similar to when they are first created. Too many emails get sent back and forth and they start to get ignored.
Matthew Jorczak commented
Please change the frequency of overdue notifications to weekly rather than daily. Also, please provide the ability to adjust the notifications options in the observations tool. Subcontractors are complaining about the number of emails they are receiving daily for overdue items and when each observation is closed.
Joel Fitzpatrick commented
Is there any timeline on implementing this? We need to be able to control the type and amount of emails coming from the observations tool.
Whitney Karplus commented
We are getting several complaints on the frequency of overdue notifications and would like to be able to change it from daily to weekly.
Patrick Fogarty commented
2 am notifications are a nuisance. Additionally, subcontractor believes it is intentional - not helping field relations.
Jason DelleChiaie commented
We would like the ability to control the notifications to the various parties including notification to the creator of the observation. This would eliminate an owner/design team member from seeing unessential notifications until the observation has been completed.
dione casas commented
We received an email from a customer who is requesting the overdue observations emails from being delivered to users in the middle of the night. He would like to be adjust the delivery time.
Jill Sherrod commented
Make it more evident which observation notifications have been sent. For instance, if an observation was created and sent, the date notified column contains the notification date. However, if observation(s) are reassigned, it is not as evident which notifications did not go out. Also the ability to only send particular observations in lieu of "send all" or "send mine" would be ideal.
Aaron Peterson commented
I would like the option to only send out observation status update emails as a daily bulk email, as opposed to every time the status is changed. This would be similar to the "Overdue Observation" email which was recently implemented.
This would be helpful when a large number of observations have their status changed, preventing the respective individual from having their email blown up.
Adrienne Kidd commented
There needs to be a way to "update and reissue" Observations in the same way that there is on Instructions. Many of my users assume that an update will automatically send a new notification to the assignee / distribution list (which it does not). We need this functionality, for the same reason it exists in the Instructions tool.
Sam Gallo commented
It would be very helpful to be able to configure or limit when outbound emails for the Observations tool are issued.
Need to be able to configure and control Observation notifications. We are getting and sending too many emails leading to 'white noise' on effective email communications around Observations.
We would like to have the same notification customization as there is in the RFI tool.
Key issue is creators getting a emails for Observations they created (not needed), but generally we need to control email notifications more specifically.